If you are not satisfied with the quality of your order, you may request a refund by submitting a claim within two business days after the delivery date. Please submit your claim using the contact us page or thru our email address info @ 2flowers .com In the event of any other issues such as non delivery claim, missing product etc. we kindly request you to submit your claim within 4 days always indicating your order number, please note claims submitted after this period will not be accepted. If we are unable to deliver your order on the selected date due to circumstances within our control, you will be entitled to a refund of the value of the flowers. Please note we will not be able to reimburse the cost of the additional products. Please note the claim can be submitted within 7 days from delivery date. If, on the other hand, we are unable to make a delivery due to circumstances beyond our control (for instance, the recipient is not at home), you will not be entitled to a refund. Nevertheless, should the recipient be unavailable when we attempt delivery, we generally leave a note or call to schedule a new delivery time. In case of gifts if the order is more than 3 days late you will be entitled to a full refund once the recipient refuses to accept the package. If, on the other hand, we are unable to make a delivery due to circumstances beyond our control(for instance, the recipient is not at home), you will not be entitled to a refund. In this case the courier will leave a note for the recipient and bring the package to the closest office for pick up. If, for whatever reason, you placed two or more identical orders and you notify us, we will issue a full refund for the duplicate order, provided our local florist has not prepared or delivered the item. If we have not been notified on time you will not be entitled to a refund.
Terms of Service